Get in Touch
If your card has been retained by an ATM and you need professional assistance, our team is ready to help. Please use the contact form on our homepage or reach out using the information below.
Office Address
42 Kingsway Boulevard
Manchester
M3 4FN
United Kingdom
Office Hours
Monday - Friday: 9:00 AM - 6:00 PM
Saturday: 10:00 AM - 4:00 PM
Sunday: Closed
Express service customers receive support outside these hours
Response Times
We aim to respond to all enquiries within our stated service times. Standard service requests receive initial contact within 24 hours, while express service requests are prioritized for same-day response.
Quick Links
New Customers
First time experiencing card retention? We'll guide you through the entire process and explain each step clearly. Visit our homepage to submit a service request.
Get StartedExisting Clients
Already working with us on a case? Check your email for direct contact information from your assigned case handler for the fastest response.
General Enquiries
Have questions about our services, pricing, or process? Send us an email and we'll respond with the information you need during our next business day.