GDPR Compliance

Our Commitment to Data Protection

canyon-oryx.com is committed to protecting your privacy and ensuring compliance with the General Data Protection Regulation (GDPR). This page explains your rights under GDPR and how we process your personal data.

Data Controller Information

For the purposes of GDPR, canyon-oryx.com is the data controller responsible for processing your personal data. You can contact us regarding data protection matters at [email protected].

Legal Basis for Processing

We process your personal data under the following legal bases:

• Contractual Necessity: Processing is necessary to provide the card recovery services you have requested
• Legitimate Interests: We process data to improve our services, prevent fraud, and ensure security
• Consent: For marketing communications and non-essential cookies
• Legal Obligation: To comply with applicable laws and regulations

Your Rights Under GDPR

Under GDPR, you have the following rights regarding your personal data:

Right to Access

You have the right to request a copy of the personal data we hold about you. This is known as a Subject Access Request (SAR).

Right to Rectification

You can request that we correct any inaccurate or incomplete personal data we hold about you.

Right to Erasure

Also known as the "right to be forgotten," you may request deletion of your personal data in certain circumstances. Please note that we may need to retain certain information for legal or legitimate business purposes.

Right to Restrict Processing

You can request that we limit how we use your personal data in certain situations.

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.

Right to Object

You can object to our processing of your personal data where we are relying on legitimate interests as the legal basis for processing.

Rights Related to Automated Decision Making

You have the right not to be subject to decisions based solely on automated processing that produce legal effects or similarly significantly affect you. We do not currently engage in automated decision-making.

How to Exercise Your Rights

To exercise any of your GDPR rights, please contact us at [email protected] with:

• Your full name
• Your email address used for our services
• A clear description of your request
• Proof of identity (for security purposes)

We will respond to your request within one month of receipt. In complex cases, this may be extended by up to two additional months, and we will inform you of any such extension.

Data Processing Activities

What Data We Collect

We collect and process the following categories of personal data:

• Identity data (name, contact details)
• Financial information related to card retention incidents
• Transaction data regarding our services
• Technical data (IP address, browser type, device information)
• Communication data (emails, messages)

How We Use Your Data

We process your personal data to:

• Deliver card recovery services
• Manage customer relationships
• Improve our website and services
• Ensure security and prevent fraud
• Comply with legal obligations

Data Sharing and Transfers

We may share your personal data with:

• Banking institutions (as necessary for service delivery)
• Service providers who support our operations
• Legal and regulatory authorities when required

When transferring data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the European Commission.

Data Security

We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including:

• Encryption of data in transit and at rest
• Regular security assessments
• Access controls and authentication
• Staff training on data protection

Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected. Specific retention periods include:

• Case data: 7 years after case closure
• Marketing consent records: Until withdrawn
• Website analytics data: 26 months

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children.

Data Breach Notification

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify you without undue delay, as required by GDPR.

Updates to This Policy

We may update this GDPR compliance statement from time to time. We will notify you of any significant changes by posting a notice on our website.

Complaints

If you believe we have not handled your personal data in accordance with GDPR, you have the right to lodge a complaint with a supervisory authority. In the UK, this is the Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Helpline: 0303 123 1113
Website: www.ico.org.uk

Contact Information

For any questions about our GDPR compliance or to exercise your data protection rights, please contact us at [email protected].